Please contact provider for pricing
WHAT PARTICIPANTS WILL LEARN
✅ Understand key dispute resolution principles
✅ Apply a simple five-step resolution process
✅ Use active listening, questioning and professional communication
✅ Maintain confidentiality, fairness and accurate documentation
✅ Escalate serious matters appropriately
✅ Prevent disputes through proactive workplace practices
Units Delivered
The following units will be included in your certificate:
P01084 - DISPUTE RESOLUTION PROCEDURE TRAINING
Course Delivery
This course can be delivered/assessed in the workplace or at
facility organised by the training provider.
This course does not lead to a nationally recognised certificate